Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order.
Items Delay in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order.
30 Day Money-Back Guarantee
Hey we get it's hard to trust a product which sounds too good to be true. That's why we're proud to offer our 30 day money-back guarantee!
How to claim your money back:
1. To be eligible to claim a refund, individuals must have purchased at least one product from our online store
2. On the day your parcel is delivered, email a customer care representative at support@teckape.co.nz a blank email with the subject header "30 Day Money-Back Guarantee".
3. If you are not completely satisfied by the performance of our product, email a customer care representative via the same email chain sharing your review and money-back request.
4. Once approved, return the our product(in its original packaging) via a track-able mail service 100 days from date of purchase to the address provided by our customer care representative.
5. Incomplete, indecipherable or illegible claims will be deemed invalid.
Real postage costs for the sending and return of our product are the full responsibility of the Claimant and will not be refunded.
6. Once returned, our product's purchase price will be refunded to you.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.
